Kameran Kashani of Salesforce talks about "port:80," an internal doc portal at Salesforce. It's internal and aimed at a dev audience.
Because of growth, there was a fractured content terrain and isolated pockets of knowledge. And no starting point for people. We did what any good content team would do: survey the landscape. Easy for internal docs, can just talk to people next door. We created a wish list. Found the missing peice: a central place.
But Salesforce has many tools for publishing content.
Time is a feature. That drove a decision to buy an outside platform rather than build from within.
Research distilled into a taxonomy: learn, do, discover.
Building the portal was evolutionary, using a cross-disciplinary team, with multiple design iterations and lots of reviews. Ended with key facets of dev experience, customized search, blog aggregation, and organized around activity modes.
"Sometimes the carrot is the stick." To get the word out about what we'd done, we engaged with our champions and overcommunicated.
No comments:
Post a Comment